The Charlotte Remanufacturing customer support team will be moving away from the firstname.lastname@example.org email communication of all requests into an enhanced support portal. The new portal will offer the ability to host help guides, view past requests, and submit new requests.
Details & Actions
We’ve listened to your feedback and we’re excited to announce an improved support portal. This resource will provide quick access to helpful documents, a direct link to support teams, and a better method to ensure we get all the information we need to get you and your customer the best answer. With a targeted start date of next week, our support team will now receive your request via the information portal, which is replacing the Microsoft Outlook shared email box (email@example.com). With the successful completion of pilots in several regions, we are confident this new technology will provide you with answers quicker than ever before.
Important: In preparation for go-live, we ask that each user create a profile in Zendesk. There, you will create a username to log into Zendesk. This profile will provide access to search help documents, view open/closed requests, and submit new requests. Please refer to the attachment below about creating an account to complete the quick process of getting signed up. Please note, this free account is required to submit a request.