The Channel Marketing team announced that Jennifer Zaccone has accepted the role of “Loyalty Program Manager” as part of the Channel Marketing Team effective November 1st. In this role, Jennifer will be responsible for program design to drive loyalty and brand preference in the Trane Comfort Specialist and Customer Care programs. She will also focus on the technician loyalty program for Trane Supply, and help lead the planning for the 2019 Customer Care and Trane Comfort Specialist conferences.
The team is excited to welcome Jennifer from the Commercial HVAC business where she has spent the last 8 years managing the Trane Commercial mechanical contractor business loyalty program. She also had a former position for 3 years supporting national promotions through HVAC Supply. Jennifer is a passionate advocate for great customer experience and loyalty and is excited to join the Residential HVAC and Supply Business Unit.
Jennifer will report to Anne Hultgren, and continue to be based in Louisville, Kentucky.
Please welcome Jennifer to Residential HVAC and Supply!