To support our rollout of Trane Home and the transition away from the Nexia® brand, we are releasing a thermostat update to our customers; some customers may see it as soon as early May*.
As shown below, the Nexia icon shown in the “Menu” screen of all smart thermostats will be updated to the new “Smart Home” icon shown to the right.
This is the first step in rebranding our smart thermostat firmware.
To address thermostats that are already in inventory, we will be mailing cards; these can be inserted into boxes and handed out to homeowners to let them know that they need to download the Trane Home mobile app instead of Nexia. These will also be available to order through the Marketing Resource Center.
Digital Dealer Kits: We will continue to update these, so be sure to bookmark the links! You can also access these from ComfortSite>Home & Diagnostics.
- Trane Diagnostics dealer kit with homeowner resources: https://my.visme.co/view/010o0r91-6j02e00mxvdxl8zq
- Trane Home dealer kit: https://my.visme.co/view/01yrz6n6-g8n5oprvnnyy2qvz
Technical questions? Contact our Customer Support team at 844.359.0270.
*All new thermostat firmware is released to our customers in phases; therefore, some customers will see it earlier than others.