The Standard Warranty MOPP has been updated with new timing rules. This change will align with the timing rules for concession and provide consistency for claim filers and claim reviewers.
MOPP-SRV-24B Standard Warranty Policy
Timing to file the claim is changing from “90 days from fail date” to “60 days from work completion.” Work completion date will be defined as:
- If defective part is not required to be returned, use the date that new part was provided to servicer/customer.
- If defective part is required to be returned, use the date the part was returned to the parts store
- If the work completion date is more than 120 days from fail date, proof of work completion will need to be attached to the claim.
When will this change occur?
This change is in effect for any claim submitted or appealed after January 31, 2021.
If you have questions, please contact Jean Skemp.