Residential Limited Warranty Part Return Process Improvement

We have improved the process for FedEx Parcel or FedEx LTL Freight shipping directly from the Warranty Management System (WMS) for part returns required on residential products.

Beginning Monday April 5, 2021, you can generate and print your FedEx Parcel shipping label or LTL Freight Bill of Lading directly from WMS:

• No need to leave WMS to generate and print FedEx labels any longer.
• WMS knows the FedEx account, eliminating the need to keep up with FedEx account numbers.
• When the part being returned is scanned by FedEx, showing in transit, the claim automatically moves to shipped status and into the payment process—eliminating extra steps.

Step-by-step how-to instructions are included in the following documents:

• Creating Part Return Bill of Lading within WMS: FedEx Freight
• Create Return Shipment Label in WMS