Purpose & Summary
Supply sales support teams have moved away from MyPartsRequest into Zendesk.com—an enhanced support portal with ability to host help guides, view past requests and submit new requests.
Details & Actions
We’ve listened to your feedback and we’re excited to announce our new and improved support portal is now live! This resource will provide quick access to helpful documents, a direct link to support teams and a better method to ensure we get all the information we need to get you and your customer the best answer. The support teams below will now receive your request via the information portal that is replacing MyPartsRequest. With the successful completion of pilots in several regions, we are confident this new technology will provide you with answers quicker than ever before.
To provide access to this new portal, each user will need to create a profile in Zendesk. This profile will provide access to search help documents, view open/closed requests and submit new requests. Please refer to the supporting document below about creating an account to complete the quick process in getting signed up. Please note, this free account is required to submit a request.
To access the information portal:
- IWD Customers: iwdsupplyretailsupport.zendesk.com
- Commercial Independent Customers: supplyretailsupport.zendesk.com
Teams included in this change:
- Parts Identification
- Parts Technical Support
- Parts Order Management
- Equipment Order Management
- Wholesale Setup Requests