Trane has announced the feature release of Dealer Remote Configuration (DRC) in Nexia Diagnostics. The new feature enables dealers to request remote access to their customers’ Trane connected controls. Once homeowners grant permission, dealers can remotely view and adjust screens within the control to improve customer experience, reduce callbacks, and prevent unnecessary truck rolls—all resulting in improvements to the bottom line and operational efficiency. Dealers will be able to access the following functions:
- Adjust set points, configurations, and scheduling screens
- Update ZIP Code
- Service Menu screens
- Thermostat reboots
- Confirm and/or adjust post-install or service appointment configurations
Additional training on how to use the DRC feature is available at: https://ircohvac.wistia.com/medias/3u8v3upd7q