What is the new functionality in the Nexia mobile app?
Homeowners can now view their dealer’s contact information or look up a nearby dealer (if they are associated with Nexia or Diagnostics in ComfortSite) directly from the Nexia mobile app.
Once they find their dealer information, they can also directly place a call from the app, making it quicker and easier to get in touch if they need support or service.
Reminder: Dealer information is also available on the web portal and smart thermostat.
Where is dealer location found within the app?
If the homeowner already has a dealer assigned:
- Thermostat Dashboard > Settings (bottom right-hand corner of the screen) > HVAC Service Information
If the homeowner does not have a dealer assigned:
- Thermostat Dashboard > Settings (bottom right-hand corner of the screen) > HVAC Technician Search
- Enter the ZIP Code, and a list of nearby dealers will appear
Timing
This feature is now live for our customers, and we will be promoting it directly with them starting mid-October.
Action
Please share this message with your dealers to prepare them to support their customers with their service needs.
For more information, check out our homeowner help doc or call the Nexia Dealer Customer Support team at 844.359.0270.