As part of Trane’s commitment to enhancing the customer experience, we’re continuing to invest in sales tools—which is why we’re excited to announce the launch of the all-new e-Library document repository. The e-Library interface has been redesigned to improve usability and overall function of the tool. We will be migrating to the new platform on June 24, 2019. As with all technology, we will continue to make ongoing improvements to the tool based on user feedback.
Today’s e-Library will be replaced with an enhanced and simplified user interface. The new user interface will provide advanced search capabilities. Existing literature ordering processes will remain unchanged, but will feature a new look.
Is there anything I need to do?
All current access links to e-Library will be updated automatically, which means there are no changes to how you access the tool. Once the new e-Library is live, we encourage you to review the welcome video, self-paced training and FAQs, since the user interface will be very different.
How will my customers be notified?
A separate, external communication will be delivered soon. That communication is very similar to this message, but includes tips on how to request access (new users only) and what to do if they experience technical difficulties or have additional questions.
Will I be able to access the old e-Library after the “new” e-Library launches?
At launch, access will update automatically and switch users from old to new e-Library. The old e-Library tool will no longer be accessible.
Where can I find information on the new e-Library?
More information will be announced on MyIR.com in the coming weeks.
Do employees need to request access to a new tool?
No. Existing users who have access today will be able to connect seamlessly to the new system. Be on the lookout for the new icon!
Will there be training for the new tool?
- Self-guided training will be provided within the new e-Library tool.
- Frequently Asked Questions (FAQs) will also be provided.
- Quick Tip video series on using e-Library.
- Cheat sheet for e-Library searches.
What do I do if I experience technical difficulties or have questions?
Internal employees should initiate a MyTicket per the following steps:
- Select IT service or product from Welcome Screen.
- Select Category: Business Systems – ES
- Select Product: ELIBRARY
- Select Process: Choose appropriate item from dropdown list
- Provide details in Short and Long Descriptions, and attach any supporting documents you might have.