| As part of Trane’s commitment to enhancing the customer experience, we’re continuing to invest in sales tools. We are excited to announce the launch of the all-new e-Library document repository. The e-Library interface has been redesigned to improve usability and overall function of the tool. We will be migrating to the new platform on April 22, 2019. As with all technology, we will continue to make ongoing improvements to the tool by incorporating user feedback.
What’s happening?
Today’s e-Library will be replaced with an enhanced and simplified user interface. The new user interface will provide advanced search capabilities. Existing ordering processes will remain unchanged, but will feature a new look.
Is there anything I need to do?
All current access links to e-Library will be updated automatically, which means no changes to how you access the tool. Once the new e-Library is live, we encourage you to review the self-paced training and FAQs, since the user interface will be very different.
Will I be able to access the old e-Library after the “new” e-Library launches?
At launch, access will update automatically and switch users from old to new e-Library. The old e-Library tool will no longer be accessible.
Where can I find information on the new e-Library?
More information will be announced in the coming weeks—stay tuned!
Do I need to request access to a new tool?
No. Existing users who have access today will be able to connect seamlessly to the new system. Be on the lookout for the new icon!
Will there be training for the new tool?
- Self-guided training will be provided within the new e-Library tool.
- Frequently Asked Questions (FAQs) will also be provided.
What do I do if I experience technical difficulties? What do I do if I have questions?
Internal employees should initiate a MyTicket using the following steps:
- Select IT service or product from Welcome Screen.
- Select Category: Business Systems – ES
- Select Product: ELIBRARY
- Select Process: Choose appropriate item from dropdown list
- Provide details in Short and Long Descriptions, and attach any supporting documents you might have.
Note: External users should contact your internal IT service desk.
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