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A Publication for Trane Distribution Partners

Going the Extra Mile for Our Customers

With school back in session, keeping the learning environment comfortable is always a priority. When Alabama’s Huntsville City Schools—one of the largest purchasers in the United States on the K-12 program—needed two compressors via next-day air for a Thursday install, things didn’t go according to plan. One of the compressors did not get transferred in as promised and the other did not get shipped out from the distribution center in Memphis.

It was time for plan B, and the Huntsville and Birmingham stores took fast action. Chris Denney and Stephen Keeling literally went the extra mile, driving to make the pickup and delivery and providing the needed compressors. Add it all up, and it was an excellent example of the dedication Gulf South employees have for providing great care to our customers.

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