While it takes a robust team to design and produce premium HVAC systems, less is more when it comes to getting products to their final destination.
The residential HVAC team is actively working to reduce shipping damages—eliminating the dents, dings, and more—by decreasing the number of touchpoints products go through by 50 percent, and improving processes at the remaining touchpoints.
The changes being enacted are in response to distributor feedback and based on a comprehensive analysis of the shipping system. The team determined that, from the time a product left the assembly line to when it reached distributors, it passed through too many touchpoints—with each point of contact increasing the chance for damage.
Initial results of the new, streamlined system are promising and expected to keep improving as equipment under the new shipping system begins to reach distributors. The team welcomes feedback, as well, to better understand how the new process is impacting the quality of products received.
More details on the shipping changes can be found in this quality update memo: