Twenty-two Field Service Representatives recently attended and completed FSR Orientation Training in Tyler, Texas. Welcoming FSRs from both IWD and company-owned distribution, the Tyler Technical Support Team provided a broad curriculum ranging from role execution to product specific training. Customer Relations, the Limited Warranty Team, and Legal joined the Technical Support Team in providing a comprehensive overview of this challenging position.
Every Technical Product Specialist delivered course content to the event participants reflecting the “One Team” philosophy that Team Leader Jeff Mondrik stressed during his welcoming remarks. “As an FSR, we consider you an extension, an integral part, of our factory support team,” he said. “You are our eyes and ears of the installed environment and your input and insight is invaluable as we continually strive to be better.”
Please join us in recognizing, and congratulating, these FSRs:
Vinny Abate, Nathan Adams, Phil Atkinson, Miguel Baeza, Jock Bernard, Troy Bowlin, George
Casanova, Chris Cherry, Abdy Graham, Jerry Herron, Bryan Johnson, Ivan Kierum, Pete Kokot,
Russell Lattime, Lorenzo Michel, Rick Petrovich, Scott Posey, Scott Rigler, Ed Rundle,
Steve Smithson, Jim Steele, Michael Steinke